Terms and conditions

1. Definitions

• Platform: the Rod service, meaning the website, the specialist’s web account and the mobile app.
• Provider: [company name, registration number, address: to be completed].
• Specialist: the dietician, nutrition technician or other professional holding a subscription.
• Client: a person invited by a Specialist, who uses the mobile app for free.
• Collaboration: the active relationship between a Specialist and a Client on the Platform.

2. Your account

Specialist accounts are created on the web. Client accounts are created only with an invitation code issued by a Specialist. You are responsible for keeping your sign-in details confidential. Users must be at least 16; minors need the consent of a parent or guardian.

3. Nature of the service

The Platform is a communication and organisation tool between Specialist and Client. The Platform does not give medical or nutritional advice; all recommendations, comments and plans belong to the Specialist, who is professionally responsible for them. Automatically calculated nutritional values (including those produced with artificial intelligence) are estimates and must be checked by the Specialist.

4. Subscriptions and payment

• Starter: 100 RON / month, 20 new clients per month.
• Pro: 200 RON / month, unlimited clients.
• Organization: 150 RON / specialist / month, minimum 2 specialists, unlimited clients per specialist; invoices are issued to the organization’s company.
• The first subscription includes 14 free days. A card is required to activate; if the subscription is cancelled before the trial ends, nothing is charged.
• Prices include VAT. Payment is monthly, in advance, by card, through Stripe, on the web only.
• Subscriptions renew automatically and can be cancelled at any time; they stay active until the end of the paid period.
• Upgrading from Starter to Pro is immediate and prorated. Downgrading applies from the next period and requires ending collaborations above the limit.
• Invoices are issued automatically to the practice and sent to the e-Factura system.
• The app is free for Clients.

5. Specialist obligations

• Hold the legal qualifications for the services offered to clients.
• Invite only people with whom they have a real professional relationship.
• Keep client data confidential and use it only for the Collaboration.
• Add only correct information to the food database, taken from the product label.

6. Client obligations

• Provide accurate information about meals and wellbeing.
• Not upload illegal or offensive content, or content belonging to others.
• Understand that the Platform is not an emergency service; in a medical emergency, call 112.

7. Personal and health data

Client health data is special-category data under GDPR art. 9 and is processed only on the basis of explicit consent given when joining. Full details are in the Privacy policy, which forms part of these Terms.

8. Content and intellectual property

Recipes and plans created by the Specialist belong to them; they grant the Platform a limited licence to store them and show them to clients. The Platform’s public recipes and the food database remain the property of the Provider or of the public sources they come from (CIQUAL, Open Food Facts), under their licences.

9. Availability and limitation of liability

We make reasonable efforts to keep the Platform running without guaranteeing uninterrupted availability. The Provider’s liability to the Specialist is limited to the subscription fees paid in the last 12 months. The Provider is not responsible for the Specialist’s professional decisions or the Client’s results.

10. Suspension and termination

We may suspend an account for non-payment, abuse or breach of these Terms. Any user can delete their account at any time. On deletion, data is removed as described in the Privacy policy, except documents the law requires us to keep.

11. Governing law

These Terms are governed by Romanian law. Disputes are settled amicably or, failing that, by the competent courts in Romania. Consumers may also use the EU online dispute resolution platform (ODR) or ANPC.

12. Contact

Questions about these Terms: contact@rodapp.ro.